Field Services for Industrial Boilers

Overview

A leading global manufacturer and service provider in industrial boiler maintenance faced critical challenges as they encountered an expanding skills gap due to the impending retirement of seasoned engineers. This situation led to prolonged diagnostics, increased operational costs from unnecessary part replacements, and significant downtime, hindering customer service expansion and global business growth.

Problems

The manufacturer faced a major challenge as their most experienced engineers approached retirement, threatening the loss of invaluable domain knowledge. Less experienced engineers required more time for diagnostics and repairs, leading to inefficiencies. High hiring and training costs, coupled with Japan's aging demographic, made it difficult to recruit and maintain a skilled workforce. Accessing documents and sharing knowledge was cumbersome, and the maintenance engineering department's reliance on varied guidance across regions further exacerbated the issue.

Solutions

Domain Expert Agents (DXAs) provided a solution by preserving critical domain knowledge and employing sophisticated planning and reasoning to analyze complex industrial problems. They offered near-perfect accurate answers, enabling engineers to instantly access step-by-step diagnostic and repair plans. DXA quickly identified issues, even rare valve malfunctions, typically requiring veteran expertise. As engineers interacted with the agents, the system learned from feedback, continuously refining its understanding and responses to provide increasingly accurate and relevant solutions.

Results

The implementation of Domain Expert Agents (DXAs) transformed the company's field service operations. Key results included:

• 4x Faster Time to Diagnosis: Engineers could diagnose issues four times faster than before.

• 15% Increase in Productivity: Operational efficiency saw a significant boost.

• 10% Reduction in Operational Costs: Costs were lowered due to reduced downtime and more efficient operations.

These improvements enabled the manufacturer to confidently expand its customer base and market presence across the industry.

About us:

AITOMATIC helps industrials capture and scale their proprietary domain knowledge, empowering them to solve complex problems faster and supercharge their industrial operations. Visit us at aitomatic.com.