Prior Knowledge
Prior Knowledge allows you to define exact question-answer pairs, ensuring consistent and precise responses to frequently asked or business-critical questions.
This feature is ideal for:
Ensuring regulatory compliance in responses
Maintaining consistent messaging about your products/services
Providing approved answers to sensitive topics
Standardizing technical support troubleshooting
Simply upload an Excel file (.csv, .xlsx,.xls) with two columns (Question and Answer), and your DXA will provide the exact defined response when matching questions are asked.
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