Library & Knowledge Sources

The Library section serves as your centralized repository for all knowledge sources that power your Domain-Expert Agents. This knowledge management system allows you to create, organize, and maintain the intellectual foundation that your DXAs will leverage when responding to queries and solving problems.

What are Knowledge Sources?

Knowledge sources are the specialized information repositories that your Domain-Expert Agent accesses to perform tasks, answer questions, and solve problems. Think of these as the equivalent of reference materials, training manuals, and procedural guides that a human expert would use. When a user interacts with your DXA, the agent will:

1. Analyze the user's request

2. Retrieve relevant information from assigned knowledge sources

3. Apply this knowledge to generate accurate, contextually appropriate responses

The quality, relevance, and comprehensiveness of your knowledge sources directly impact your DXA's performance. Well-curated knowledge enables your agent to provide precise, expert-level responses that align with your organization's standards and best practices.

Managing Knowledge Sources

Within the Library, you can:

• Add new knowledge sources

• Edit existing content

• Delete outdated materials

• Organize knowledge into topic for easy management

Each knowledge type serves a specific purpose in enhancing your DXA's capabilities, and all can be assigned to multiple agents for consistent expertise across your organization.

Library to manage Knowledge Sources

Knowledge Source Types

1. Workflow:

Workflows define a collection of tasks that your DXA can execute to solve complex problems. They ensure comprehensive problem-solving approaches that don't miss critical stages.

Example workflow for Manufacturing Equipment Troubleshooting

By implementing workflows in your DXA, you transform general expertise into structured, actionable intelligence that mirrors your organization's best practices and ensures comprehensive problem-solving.

1. Expert Guidance:

Expert Guidance directs how your DXA should approach specific topics, ensuring responses match your organizational standards and best practices.

Before expert guidance

The expert guidance

After applied expert guidance

1. Prior Knowledge:

Prior Knowledge allows you to define exact question-answer pairs, ensuring consistent and precise responses to frequently asked or business-critical questions.

This feature is ideal for:

• Ensuring regulatory compliance in responses

• Maintaining consistent messaging about your products/services

• Providing approved answers to sensitive topics

• Standardizing technical support troubleshooting

Simply upload an Excel file (.csv, .xlsx,.xls) with two columns (Question and Answer), and your DXA will provide the exact defined response when matching questions are asked.

Example of Prior Knowledge File

1. Files

Upload document-based knowledge sources in various formats (.doc, .pdf, .md, .txt) to provide comprehensive reference materials for your DXA.

These files are processed and semantically indexed, allowing your DXA to:

• Extract relevant information based on context

• Cite specific sections when providing answers

• Maintain up-to-date knowledge without retraining

• Reference official documentation, procedures, or policies