Aitomatic DXA Factory User Guide
Aitomatic DXA Factory User Guide
Aitomatic DXA Factory User Guide
  • Welcome to DXA Factory by AITOMATIC
  • Domain-Expert Agent (DXA)
    • Before you start
    • Create Specialist Agent
    • Create Data Analyst Agent
    • Create a Coordinator Agent
  • USE YOUR DXA
    • Essential capability package
  • Operational capability package
  • Autonomous capability package (BETA)
  • User Feedback for DXA's response
  • Knowledge Library
    • Library & Knowledge Sources
      • Files
      • Workflow
      • Expert Guidance
      • Prior Knowledge
    • Assign Knowledge Sources to Your DXAs
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  2. Library & Knowledge Sources

Expert Guidance

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Last updated 1 month ago

Expert Guidance shapes how your DXA approaches specific topics, aligning responses with your organization's standards and communication style.

For example, when a customer service DXA addresses WiFi connectivity issues without guidance, it might provide a comprehensive but overwhelming list of troubleshooting steps. After applying Expert Guidance that instructs the agent to:

  • "prioritize solutions with highest success rates, limit steps to three maximum, include model-specific instructions, verify warranty status, and provide clear escalation paths."

...the agent delivers concise, focused responses that resolve issues more efficiently while maintaining your organization's support approach.

Agent's response before the expert guidance

Before expert guidance

The expert guidance

Agent's response AFTER being assigned with the expert guidance

The expert guidance
After applied expert guidance