# Expert Guidance

Expert Guidance shapes how your DXA approaches specific topics, aligning responses with your organization's standards and communication style.

For example, when a customer service DXA addresses WiFi connectivity issues without guidance, it might provide a comprehensive but overwhelming list of troubleshooting steps. After applying Expert Guidance that instructs the agent to:

* *"prioritize solutions with highest success rates, limit steps to three maximum, include model-specific instructions, verify warranty status, and provide clear escalation paths."* 

...the agent delivers concise, focused responses that resolve issues more efficiently while maintaining your organization's support approach.

**Agent's response before the expert guidance**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXegvWXoFIZRaQuuaLiZdECLgflKMbJtCSnbYNKOIIp18pWkQtsti9musqncL7OalZQ2q5ZYmz499_5GYrWcfpuBRPR_uFSBKJUeRrp3S05uft_B5YaGKPx9lVKuHkqqZjv0z-VE?key=W6arIdW2HsYAD2qtLopVtdHo" alt=""><figcaption><p>Before expert guidance</p></figcaption></figure>

**The expert guidance**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcgz3lsTxf9qdQobaGSnAfmpxPoQUt1NWakIt2PU9FRFV-UQ86exBmRSXB27GGYWI4IEamQKRFI9sbOXfvq8iQ2ItfbXMkeQC0AHw1DtZX6g7a7qFbKbHegpqn03sGzDAtOkfcJeQ?key=W6arIdW2HsYAD2qtLopVtdHo" alt=""><figcaption><p>The expert guidance</p></figcaption></figure>

**Agent's response AFTER being assigned with the expert guidance**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeThkk6m9sUqLzBVj8f_pAVRJAEpKa7bBxd1uIayTS3rsMbDsr0zYmp6rWJ59E7g1Ca26TpzUKywv7igbPlkxC_UiD8HXmEx5Kn06IEdxlnQPPXY4hDkL0vwXyi6uD04fncM2ocXQ?key=W6arIdW2HsYAD2qtLopVtdHo" alt=""><figcaption><p>After applied expert guidance</p></figcaption></figure>

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